Repairs & Maintenance

Experienced corporate sales team and tender bid office, with the largest national pre- and post-sales support team. Our prize-winning RMA infrastructure and technical support are superior to other suppliers.

The warranty period for Hikvision products ranges between 2 - 5 years. For details on the product warranties provided by Hikvision, click here.
Sensor reserves the right to repair or swap out under warranty.
Faulty Hikvision IP cameras, analogue cameras and recorders can be swapped out for replacement at any Sensor branch subject to the terms of the swap-out policy.
Sensor has a carry-in warranty.
When a unit is booked in for repairs, the unit’s invoice should be presented to verify the purchase and warranty information.
A 72-hour turnaround time can be expected on repairs from Sensor’s in-house Hikvision workshops.
If the unit is found faulty, with no physical damage a swap out may occur.
When a swap-out occurs, the defective unit is credited to the customer account and the replacement model gets invoiced for record and future warranty purposes.
Any outsourced repairs may take up to 7 days depending on workload.
Outsourced repairs may incur charges, which are charged to the customer’s account.
Out-of-warranty product testing or assessment will incur labour charges.
No fault found testing is chargeable at R 150.00 (excl. VAT.)

Complete your details to request a repair

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GRV Number

Company Name

Sales Consultant

Date of Request

Contact Person

Phone

Closest Main City

Fault Description

RMA PROCESS

Sensor has a 7 day return policy from date of purchase.
Returns must be pre-approved by the Sales Managers.
15% Handling fee is chargeable after 7 days should the return be accepted.
Equipment that is returned, must be brand new and un-used.

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Repairs & Maintenance

Complete your details to request a repair

RMA PROCESS

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