Yes. You can request a Report and we will send you a Fault Report for your customer’s perusal.
Any unit purchased from Sensor Security, which is still within Warranty.
Any physical damage to the unit or its cabling, incorrect installation, power surge, extreme water damage and any unit/s deemed to be in an unsuitable condition by the RMA Manager.
There is an assessment fee payable where we will do an assessment of your unit to determine the repair cost, and send a quotation. Should your unit be “Beyond Economical Repair”, we can quote you on a new or refurbished unit depending on stock availability.
Yes. Bring a copy of your Tax Invoice with you and we will gladly assist.
Please see this link to Quick Guide on how to setup the recording on a Hikvision recorder . Please ensure recoding type is correct motion, continues and alarm etc.
There are tools created to calculate disk space and bandwidth please see Hikvision’s website or click on this link for the latest version or copy and paste this link in your web browser: https://www.hikvision.com/en/Support/Downloads/Tools# and download Hikvision Tools (V126.96.36.199)
Backing up data from DVR/NVR can easily be done using Hikvision backup net software. Please take note that backing up footage does take a lot of processing ability and should be scheduled to run at quiet times as it uses a lot of bandwidth too.
When your warranty is valid, we endeavour to repair the units as quickly as possible whilst still maintaining a high quality of work. If a unit needs to be swapped out, we will create a Sales Order as if you were placing an order with us. You will also receive an Invoice once the unit is ready for collection. Swop-out units will be invoiced at no cost to you. If we do not have stock of your unit, we will notify you and place your unit on back order.
The beeping sound is caused by mainly 3 things:
1 – There is no HDD in the unit
2 – The Video format settings are incorrect must be on PAL and not on NTSC
3 – HDD is not initialized
4 – Can be forced off under exceptions tab of NVR/DVR
The beeping sound can be removed by following the instructions on this Youtube link or copy and paste this link in your web browser: https://www.youtube.com/watch?v=cIZFOXTa5Vg
You can either phone your designated Sensor Sales Consultant or send them an email with the Model and Serial Numbers of the unit in question and request a Warranty Check.
Notify your Sensor Sales Consultant of your problem with your unit. Bring your unit with its packaging and all of the accessories (including your power supply and hard drives in the case of recorders) and a copy of your invoice to our premises. A Repair Technician will assist you in filling in a form with your details and the nature of the problem. You can leave your unit/s with us and you will be notified of the fault via email and depending on the fault it will be repaired or returned to you.
Before you contact us please check the Download and FAQ sections below.
Technical support for registered customers only
Phone – for new customers
+27 (0)11 314 9419