How long does a repair take?
When your warranty is valid, we endeavour to repair the unit as quickly as possible whilst still maintaining a high quality of work. Your repair can take 48 hours depending on the fault of the unit reported by you. Should the unit need to be soak tested we will let you know, as this will take longer. If a unit needs to be swapped out, we will create a Sales Order as if you were placing an order with us. You will then receive an Invoice once the unit is ready for collection. Swop-out units will be invoiced at no cost to you. If we do not have stock of your unit, we will notify you and place your unit on backorder.