How can I book my unit in for repair?
Notify your Sensor Sales Consultant of your problem with your unit. Bring your unit with its packaging and all of the accessories (including your power supply and hard drives in the case of recorders) and a copy of your invoice to our premises. When a unit is brought in for repairs a National Repair Book in Form is filled out and a copy is given to you. A warranty check then gets done to see if the unit was bought from Sensor or whether it is still under warranty if no Invoice could be provided. When a warranty is valid and the unit was bought from Sensor, the unit gets logged on the system. You will receive your repair ticket number within 48 hours.
Download the for your repairs: National Repair Book in Form