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Frequently Asked Questions

Downloads

Yes. A fault report is a standard requirement on the Job Card.

Category: FAQ's

Windows 7 Laptop or PC = IVMS 4200
IVMS 4200 User Manual

Apple Mac OS = IVMS 4200
IVMS 4200 User Manual

Smart phone/Android/Apple/Windows mobile.
IVMS 4500 Android
Please find it on Play store or apple I store via Cell phone.

Category: FAQ's

Any unit purchased from Sensor Security, which is still within Warranty.

Category: FAQ's

You can get training at Hikvision’s head office, at one of our branches, at our customer’s site or over Webex.

Category: FAQ's

Please refer to the Sensor website https://www.sensorsecurity.co.za to view our products and their accompanying Technical Specification datasheets for most of our products. If there is a product without a datasheet, please Contact us to upload it.

Category: FAQ's

Three years from date of invoice.

Category: FAQ's
  • Username
    When you plug in your device for the first time you will be required to put in a Username. Please use the following:
    Username: Admin
  • Password
    You will then be asked to create a Password. Please take note that your password must be 8 characters long and needs to contain both letters and numbers. It is very important that you remember the password that you have created. (see document “Activate Device Now” attached for more detail)
  • I.P Address
    You will be asked to enter an I.P address so that you can contact the device from your PC. Please use the following:
    192.168.1.64
  • Forgotten Passwords
    Should you need to reset your password, please forward the full serial device number (found by using the SADP – IP Finder Tool -, please see attached the “how-to” manual) to support@sensorsecurity.co.za
Category: FAQ's

Any physical damage to the unit or its cabling, incorrect installation, power surge, extreme water damage and any unit/s deemed to be in an unsuitable condition by the RMA Manager.

Category: FAQ's

There is an assessment fee payable where we will do an assessment of your unit to determine the repair cost, and send a quotation. Should your unit be “Beyond Economical Repair”, we can quote you on a new or refurbished unit depending on stock availability.

Category: FAQ's

Please feel free to contact the Sensor Repairs Department at sita@sensorsecurity.co.za or telephonically on:

086-173-6787

Category: FAQ's

Yes. Bring a copy of your Tax Invoice with you and we will gladly assist.

Category: FAQ's

Please see this link to Quick Guide on how to setup the recording on a Hikvision recorder . Please ensure recoding type is correct motion, continues and alarm etc.

Category: FAQ's

By following this link, you will be able to do Hikvision Access Control-Basic Configuration on iVMS 4200.

Category: FAQ's

There are tools created to calculate disk space and bandwidth please see Hikvision’s website or click on this link for the latest version or copy and paste this link in your web browser:  https://tools.hikvision.com/calculatorTool/index.html#/ or use this image for a basic indication:

 

Category: FAQ's

Backing up data from DVR/NVR can easily be done using Hikvision backup net software. Please take note that backing up footage does take a lot of processing ability and should be scheduled to run at quiet times as it uses a lot of bandwidth too.

Category: FAQ's

When your warranty is valid, we endeavour to repair the unit as quickly as possible whilst still maintaining a high quality of work. Your repair can take 48 hours depending on the fault of the unit reported by you. Should the unit need to be soak tested we will let you know, as this will take longer. If a unit needs to be swapped out, we will create a Sales Order as if you were placing an order with us. You will then receive an Invoice once the unit is ready for collection. Swop-out units will be invoiced at no cost to you. If we do not have stock of your unit, we will notify you and place your unit on backorder.

Category: FAQ's

Please see this Hikvision Remote Viewing link to assist in setting up the remote view. Please keep in mind that all routers differ, but the basic principle is exactly the same.

Category: FAQ's

The beeping sound is caused by mainly the following things:

1 – There is no HDD in the unit
2 – The Video format settings are incorrect must be on PAL and not on NTSC
3 – HDD is not initialized
4 – Can be forced off under the exceptions tab of the NVR/DVR

The beeping sound can be removed by following the instructions on this Youtube link or copy and paste this link in your web browser: https://www.youtube.com/watch?v=cIZFOXTa5Vg  

Category: FAQ's

Contact Sensor support through the details provided below.

An appropriate date and time will be scheduled where we meet the customer on-site.

We could support on commissioning or fault diagnosis on equipment bought directly from Sensor.

Please note that this is a chargeable service which will be quoted prior to arrival on-site.

 

Category: FAQ's

You can send an email to sita@sensorsecurity.co.za with your Repair Ticket Number and ask for an update (although we usually update you as things happen and before you have to ask).

Category: FAQ's

You can either phone your designated Sensor Sales Consultant or send them an email with the Model and Serial Numbers of the unit in question and request a Warranty Check.

Category: FAQ's

Notify your Sensor Sales Consultant of your problem with your unit. Bring your unit with its packaging and all of the accessories (including your power supply and hard drives in the case of recorders) and a copy of your invoice to our premises. When a unit is brought in for repairs a National Repair Book in Form is filled out and a copy is given to you.  A warranty check then gets done to see if the unit was bought from Sensor or whether it is still under warranty if no Invoice could be provided.  When a warranty is valid and the unit was bought from Sensor, the unit gets logged on the system.  You will receive your repair ticket number within 48 hours.

Download the for your repairs: National Repair Book in Form

Category: FAQ's

No, but we could try and refer you to an installer in your area.

Category: FAQ's

Load More

Frequently Asked Questions

Yes. A fault report is a standard requirement on the Job Card.

Category: FAQ's

Windows 7 Laptop or PC = IVMS 4200
IVMS 4200 User Manual

Apple Mac OS = IVMS 4200
IVMS 4200 User Manual

Smart phone/Android/Apple/Windows mobile.
IVMS 4500 Android
Please find it on Play store or apple I store via Cell phone.

Category: FAQ's

Any unit purchased from Sensor Security, which is still within Warranty.

Category: FAQ's

You can get training at Hikvision’s head office, at one of our branches, at our customer’s site or over Webex.

Category: FAQ's

Please refer to the Sensor website https://www.sensorsecurity.co.za to view our products and their accompanying Technical Specification datasheets for most of our products. If there is a product without a datasheet, please Contact us to upload it.

Category: FAQ's

Three years from date of invoice.

Category: FAQ's
  • Username
    When you plug in your device for the first time you will be required to put in a Username. Please use the following:
    Username: Admin
  • Password
    You will then be asked to create a Password. Please take note that your password must be 8 characters long and needs to contain both letters and numbers. It is very important that you remember the password that you have created. (see document “Activate Device Now” attached for more detail)
  • I.P Address
    You will be asked to enter an I.P address so that you can contact the device from your PC. Please use the following:
    192.168.1.64
  • Forgotten Passwords
    Should you need to reset your password, please forward the full serial device number (found by using the SADP – IP Finder Tool -, please see attached the “how-to” manual) to support@sensorsecurity.co.za
Category: FAQ's

Any physical damage to the unit or its cabling, incorrect installation, power surge, extreme water damage and any unit/s deemed to be in an unsuitable condition by the RMA Manager.

Category: FAQ's

There is an assessment fee payable where we will do an assessment of your unit to determine the repair cost, and send a quotation. Should your unit be “Beyond Economical Repair”, we can quote you on a new or refurbished unit depending on stock availability.

Category: FAQ's

Please feel free to contact the Sensor Repairs Department at sita@sensorsecurity.co.za or telephonically on:

086-173-6787

Category: FAQ's

Yes. Bring a copy of your Tax Invoice with you and we will gladly assist.

Category: FAQ's

Please see this link to Quick Guide on how to setup the recording on a Hikvision recorder . Please ensure recoding type is correct motion, continues and alarm etc.

Category: FAQ's

By following this link, you will be able to do Hikvision Access Control-Basic Configuration on iVMS 4200.

Category: FAQ's

There are tools created to calculate disk space and bandwidth please see Hikvision’s website or click on this link for the latest version or copy and paste this link in your web browser:  https://tools.hikvision.com/calculatorTool/index.html#/ or use this image for a basic indication:

 

Category: FAQ's

Backing up data from DVR/NVR can easily be done using Hikvision backup net software. Please take note that backing up footage does take a lot of processing ability and should be scheduled to run at quiet times as it uses a lot of bandwidth too.

Category: FAQ's

When your warranty is valid, we endeavour to repair the unit as quickly as possible whilst still maintaining a high quality of work. Your repair can take 48 hours depending on the fault of the unit reported by you. Should the unit need to be soak tested we will let you know, as this will take longer. If a unit needs to be swapped out, we will create a Sales Order as if you were placing an order with us. You will then receive an Invoice once the unit is ready for collection. Swop-out units will be invoiced at no cost to you. If we do not have stock of your unit, we will notify you and place your unit on backorder.

Category: FAQ's

Please see this Hikvision Remote Viewing link to assist in setting up the remote view. Please keep in mind that all routers differ, but the basic principle is exactly the same.

Category: FAQ's

The beeping sound is caused by mainly the following things:

1 – There is no HDD in the unit
2 – The Video format settings are incorrect must be on PAL and not on NTSC
3 – HDD is not initialized
4 – Can be forced off under the exceptions tab of the NVR/DVR

The beeping sound can be removed by following the instructions on this Youtube link or copy and paste this link in your web browser: https://www.youtube.com/watch?v=cIZFOXTa5Vg  

Category: FAQ's

Contact Sensor support through the details provided below.

An appropriate date and time will be scheduled where we meet the customer on-site.

We could support on commissioning or fault diagnosis on equipment bought directly from Sensor.

Please note that this is a chargeable service which will be quoted prior to arrival on-site.

 

Category: FAQ's

You can send an email to sita@sensorsecurity.co.za with your Repair Ticket Number and ask for an update (although we usually update you as things happen and before you have to ask).

Category: FAQ's

You can either phone your designated Sensor Sales Consultant or send them an email with the Model and Serial Numbers of the unit in question and request a Warranty Check.

Category: FAQ's

Notify your Sensor Sales Consultant of your problem with your unit. Bring your unit with its packaging and all of the accessories (including your power supply and hard drives in the case of recorders) and a copy of your invoice to our premises. When a unit is brought in for repairs a National Repair Book in Form is filled out and a copy is given to you.  A warranty check then gets done to see if the unit was bought from Sensor or whether it is still under warranty if no Invoice could be provided.  When a warranty is valid and the unit was bought from Sensor, the unit gets logged on the system.  You will receive your repair ticket number within 48 hours.

Download the for your repairs: National Repair Book in Form

Category: FAQ's

No, but we could try and refer you to an installer in your area.

Category: FAQ's

Load More

Email address:

support@sensorsecurity.co.za

 

Technical support for registered clients ONLY:

+27 (0)10 072 0222

 

General enquiries:

+27 (0)11 314 9419

 

Still have questions? Contact Customer Support!

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