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Frequently Asked Questions

Downloads

Yes. You can request a report and we will send you a fault report for your customer’s perusal.

Category: FAQ's

Windows 7 Laptop or PC = iVMS 4200
iVMS-4200 V2 User Manual

iVMS-4200 V3 User Manual

Apple Mac OS = iVMS 4200
iVMS-4200 User Manual

Smart phone/Android/Apple/Windows mobile
Hik-connect or mobile phone

Please find it on Hikvision app store or Apple I-store via Cell phone.

Category: FAQ's

Any unit purchased from Sensor Security, which is still within Warranty.

Category: FAQ's

You can get training at Hikvision’s head office, at one of our branches, at our customer’s site or over Webex.

Category: FAQ's

Please refer to the Sensor Security website https://www.sensorsecurity.co.za to view our products and their accompanying Technical Specification datasheets for most of our products. If there is a product without a datasheet, please Contact us to upload it.

Category: FAQ's

Inform your Sensor Sales Consultant of your intention to return a unit and the reason for the return. Once the unit is returned, it will be checked by the Repairs Department for damage and/or installation marks. If the unit is new and in a sellable condition but outside the  day return period a 15% handling fee will be charged and the difference will be credited to your Sensor account. If the unit cannot be sold as “New”, the unit will be returned to you.

Category: FAQ's

Three years from date of invoice.

Category: FAQ's

The unit can be brought in to Sensor (provided it was bought from Sensor). We will check with Bosch if the unit is still under Warranty. We will arrange with the local Bosch Service centre to replace the faulty unit. We will notify you once your replacement unit has been shipped from Holland and when it arrives. Please note: This process can take approximately 6-8 weeks.

Category: FAQ's
  • Username
    When you plug in your device for the first time you will be required to put in a Username. Please use the following:
    Username: Admin
  • Password
    You will then be asked to create a Password. Please take note that your password must be 8 characters long and needs to contain both letters and numbers. It is very important that you remember the password that you have created. (See these videos for more details: How to Activate Hikvision Device with SADP Tool and Web Browser and How to active and modify a Hikvision IP camera using SADP tool software)
  • I.P Address
    You will be asked to enter an I.P address so that you can contact the device from your PC. Please use the following:
    192.168.1.64
  • Forgotten Passwords
    Should you need to reset your password, please forward the full serial device number (found by using the SADP – IP Finder Tool -, please see attached the “how-to” manual) to support.sa@hikvision.com
Category: FAQ's

Any physical damage to the unit or its cabling, incorrect installation, power surge, extreme water damage and any unit/s deemed to be in an unsuitable condition by the RMA Technician.

Category: FAQ's

If the warranty query comes back “Out of Warranty”, we will request a Warranty Expiry Date. We will ask for pricing from Bosch for repair of the unit. We will inform you of the pricing, and only  after your approval, have the unit repaired. Please note: Your unit cannot be released unless payment was received. This process can take 4-6 weeks.

Category: FAQ's

Click here to view HDD Compatible list for Hikvision recorders.

Category: FAQ's

There is an assessment fee payable  and wee will have a look at the costs involved to repair your unit. Should your unit be “Beyond Economical Repair”, we can quote you on a new or refurbished unit depending on stock availability.

Category: FAQ's

Please feel free to contact the Sensor Repairs Department by mailing jalize@sensorsecurity.co.za or kashneeg@sensorsecurity.co.za or contacting them on +27 (0) 10 072 0222

Category: FAQ's

Yes. An assessment fee will be charged to assess the unit. Please bring a copy of your Tax Invoice with you and we will gladly assist.

Category: FAQ's

Please see this link to How to setup video recording on NVR GUI 4.0 . Please ensure recoding type is correct motion, continues and alarm etc.

Category: FAQ's

By following this link, you will be able to do Hikvision Access Control-Basic Configuration on iVMS 4200.

Category: FAQ's

There are tools created to calculate disk space and bandwidth please see Hikvision’s website or click on this link for the latest version or copy and paste this link in your web browser:  https://tools.hikvision.com/calculatorTool/index.html#/

Category: FAQ's

Backing up data from DVR/NVR can easily be done using Hikvision backup net software. Please take note that backing up footage does take a lot of processing ability and should be scheduled to run at quiet times as it uses a lot of bandwidth too.

Category: FAQ's

When your warranty is valid, we endeavour to repair the unit as quickly as possible whilst still maintaining a high quality of work. If a unit needs to be swapped out, you will also receive an Invoice once the unit is ready for collection. Swop-out units will be invoiced at not cost to you. If we do not have stock of your unit, we will notify you and place your unit on back order.

Category: FAQ's

Please see this link to assist in setting up Hikvision Remove View to remove view. Please keep in mind that all routers differ, but the basic principle is exactly the same.

Category: FAQ's

The beeping sound is caused by mainly 3 things:

1 – There is no HDD in the unit
2 – The Video format settings are incorrect must be on PAL and not on NTSC
3 – HDD is not initialized
4 – Can be switched off under the exceptions tab of the NVR/DVR

The beeping sound can be removed by following the instructions on this Youtube link or copy and paste this link in your web browser: https://www.youtube.com/watch?v=RdWSSiww5yk  

Category: FAQ's
  • Reset requests are to be emailed to support.sa@hikvision.com
  • SI/Installer details must reflect on the email i.e., company e-mail signature
  • SI/Installer must be registered with Sensor Security
  • The device(s) must be purchased from Sensor Security
  • Complete device serial, either a XML File via the SADP tool or a photo of the device serial of the login screen, reflecting the date and time on the image
  • A photo of the label of the casing on each device that requires a reset must be sent

Click on Hikvision password reset procedure for more information

Category: FAQ's

Contact Sensor support through the details provided below.

An appropriate date and time will be scheduled where we meet the customer on-site.

We could support on commissioning or fault diagnosis on equipment bought directly from Sensor.

Please note that this is a chargeable service which will be quoted prior to arrival on-site.

 

Category: FAQ's

You can send an email to jalize@sensorsecurity.co.za or kashneeg@sensorsecurity.co.za with your Repair Ticket Number and ask for an update, but we usually update you as things happen and before you have to ask.

Category: FAQ's

You can either phone your designated Sensor Sales Consultant or send them an email with the Model and Serial Numbers of the unit in question and request a Warranty Check.

Category: FAQ's

Notify your Sensor Sales Consultant of your problem with your unit. Bring your unit with its packaging and all of the accessories (including your power supply and hard drives in the case of recorders) and a copy of your invoice to our Repairs Centre based at Tarsus Distribution Warehouse, Waterfall Commercial District, 1 Ruacana Street Buccleuch, Sandton. One of the service controllers will assist you in logging a repair ticket with your details and the nature of the problem. You can leave your unit/s with us and you will be notified of the fault via email and depending on the fault it will be repaired or returned to you.

Category: FAQ's

No, but we could try and refer you to an installer in your area.

Category: FAQ's

No. Bosch units are ordered in directly from Holland and on request. Should you decide to no longer take the unit, we have to charge a handling fee. If it is an item that cannot be resold to another customer, you will be required to keep the unit.

Category: FAQ's

Frequently Asked Questions

Yes. You can request a report and we will send you a fault report for your customer’s perusal.

Category: FAQ's

Windows 7 Laptop or PC = iVMS 4200
iVMS-4200 V2 User Manual

iVMS-4200 V3 User Manual

Apple Mac OS = iVMS 4200
iVMS-4200 User Manual

Smart phone/Android/Apple/Windows mobile
Hik-connect or mobile phone

Please find it on Hikvision app store or Apple I-store via Cell phone.

Category: FAQ's

Any unit purchased from Sensor Security, which is still within Warranty.

Category: FAQ's

You can get training at Hikvision’s head office, at one of our branches, at our customer’s site or over Webex.

Category: FAQ's

Please refer to the Sensor Security website https://www.sensorsecurity.co.za to view our products and their accompanying Technical Specification datasheets for most of our products. If there is a product without a datasheet, please Contact us to upload it.

Category: FAQ's

Inform your Sensor Sales Consultant of your intention to return a unit and the reason for the return. Once the unit is returned, it will be checked by the Repairs Department for damage and/or installation marks. If the unit is new and in a sellable condition but outside the  day return period a 15% handling fee will be charged and the difference will be credited to your Sensor account. If the unit cannot be sold as “New”, the unit will be returned to you.

Category: FAQ's

Three years from date of invoice.

Category: FAQ's

The unit can be brought in to Sensor (provided it was bought from Sensor). We will check with Bosch if the unit is still under Warranty. We will arrange with the local Bosch Service centre to replace the faulty unit. We will notify you once your replacement unit has been shipped from Holland and when it arrives. Please note: This process can take approximately 6-8 weeks.

Category: FAQ's
  • Username
    When you plug in your device for the first time you will be required to put in a Username. Please use the following:
    Username: Admin
  • Password
    You will then be asked to create a Password. Please take note that your password must be 8 characters long and needs to contain both letters and numbers. It is very important that you remember the password that you have created. (See these videos for more details: How to Activate Hikvision Device with SADP Tool and Web Browser and How to active and modify a Hikvision IP camera using SADP tool software)
  • I.P Address
    You will be asked to enter an I.P address so that you can contact the device from your PC. Please use the following:
    192.168.1.64
  • Forgotten Passwords
    Should you need to reset your password, please forward the full serial device number (found by using the SADP – IP Finder Tool -, please see attached the “how-to” manual) to support.sa@hikvision.com
Category: FAQ's

Any physical damage to the unit or its cabling, incorrect installation, power surge, extreme water damage and any unit/s deemed to be in an unsuitable condition by the RMA Technician.

Category: FAQ's

If the warranty query comes back “Out of Warranty”, we will request a Warranty Expiry Date. We will ask for pricing from Bosch for repair of the unit. We will inform you of the pricing, and only  after your approval, have the unit repaired. Please note: Your unit cannot be released unless payment was received. This process can take 4-6 weeks.

Category: FAQ's

Click here to view HDD Compatible list for Hikvision recorders.

Category: FAQ's

There is an assessment fee payable  and wee will have a look at the costs involved to repair your unit. Should your unit be “Beyond Economical Repair”, we can quote you on a new or refurbished unit depending on stock availability.

Category: FAQ's

Please feel free to contact the Sensor Repairs Department by mailing jalize@sensorsecurity.co.za or kashneeg@sensorsecurity.co.za or contacting them on +27 (0) 10 072 0222

Category: FAQ's

Yes. An assessment fee will be charged to assess the unit. Please bring a copy of your Tax Invoice with you and we will gladly assist.

Category: FAQ's

Please see this link to How to setup video recording on NVR GUI 4.0 . Please ensure recoding type is correct motion, continues and alarm etc.

Category: FAQ's

By following this link, you will be able to do Hikvision Access Control-Basic Configuration on iVMS 4200.

Category: FAQ's

There are tools created to calculate disk space and bandwidth please see Hikvision’s website or click on this link for the latest version or copy and paste this link in your web browser:  https://tools.hikvision.com/calculatorTool/index.html#/

Category: FAQ's

Backing up data from DVR/NVR can easily be done using Hikvision backup net software. Please take note that backing up footage does take a lot of processing ability and should be scheduled to run at quiet times as it uses a lot of bandwidth too.

Category: FAQ's

When your warranty is valid, we endeavour to repair the unit as quickly as possible whilst still maintaining a high quality of work. If a unit needs to be swapped out, you will also receive an Invoice once the unit is ready for collection. Swop-out units will be invoiced at not cost to you. If we do not have stock of your unit, we will notify you and place your unit on back order.

Category: FAQ's

Please see this link to assist in setting up Hikvision Remove View to remove view. Please keep in mind that all routers differ, but the basic principle is exactly the same.

Category: FAQ's

The beeping sound is caused by mainly 3 things:

1 – There is no HDD in the unit
2 – The Video format settings are incorrect must be on PAL and not on NTSC
3 – HDD is not initialized
4 – Can be switched off under the exceptions tab of the NVR/DVR

The beeping sound can be removed by following the instructions on this Youtube link or copy and paste this link in your web browser: https://www.youtube.com/watch?v=RdWSSiww5yk  

Category: FAQ's
  • Reset requests are to be emailed to support.sa@hikvision.com
  • SI/Installer details must reflect on the email i.e., company e-mail signature
  • SI/Installer must be registered with Sensor Security
  • The device(s) must be purchased from Sensor Security
  • Complete device serial, either a XML File via the SADP tool or a photo of the device serial of the login screen, reflecting the date and time on the image
  • A photo of the label of the casing on each device that requires a reset must be sent

Click on Hikvision password reset procedure for more information

Category: FAQ's

Contact Sensor support through the details provided below.

An appropriate date and time will be scheduled where we meet the customer on-site.

We could support on commissioning or fault diagnosis on equipment bought directly from Sensor.

Please note that this is a chargeable service which will be quoted prior to arrival on-site.

 

Category: FAQ's

You can send an email to jalize@sensorsecurity.co.za or kashneeg@sensorsecurity.co.za with your Repair Ticket Number and ask for an update, but we usually update you as things happen and before you have to ask.

Category: FAQ's

You can either phone your designated Sensor Sales Consultant or send them an email with the Model and Serial Numbers of the unit in question and request a Warranty Check.

Category: FAQ's

Notify your Sensor Sales Consultant of your problem with your unit. Bring your unit with its packaging and all of the accessories (including your power supply and hard drives in the case of recorders) and a copy of your invoice to our Repairs Centre based at Tarsus Distribution Warehouse, Waterfall Commercial District, 1 Ruacana Street Buccleuch, Sandton. One of the service controllers will assist you in logging a repair ticket with your details and the nature of the problem. You can leave your unit/s with us and you will be notified of the fault via email and depending on the fault it will be repaired or returned to you.

Category: FAQ's

No, but we could try and refer you to an installer in your area.

Category: FAQ's

No. Bosch units are ordered in directly from Holland and on request. Should you decide to no longer take the unit, we have to charge a handling fee. If it is an item that cannot be resold to another customer, you will be required to keep the unit.

Category: FAQ's

Email address:

support@sensorsecurity.co.za

 

Technical support for registered clients ONLY:

+27 (0)10 072 0222

 

General enquiries:

+27 (0)11 314 9419

 

Still have questions? Contact Customer Support!

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